Can I get a refund if I want to return my order?

No we do not offer refunds for all purchase, please refer to our exchange and return policy regarding this matter.

Do you accept Dropship?

Yes, if you are running a shop or you are dropshipper and want to be partner with us, please sign-up first in our website, then contact us via whatsapp/line@/email, for further process.

This website is confusing, can i buy via LINE chat, email or whatsapp?

Yes, you can, our line@ is @bigmoessential, please check “contact us” menu for further info


Do Bigmo ship to … (your area, in Indonesia)

Mostly, yes, we use JNE, it’s (almost) covers all area in Indonesia

How to use coupon promo?

Apply coupon promo in Checkout menu, watch carefully, it’s there.

The coupon isn’t working, why?

Check your Coupon code again, maybe you type wrong. If not, it’s probably expired, contact us for further info.

I want to collaborate with bigmo, where can i chat with Bigmo?

please check “contact us” menu for further info